TERMS AND CONDITIONS

1. OVERVIEW

This website, vuxe.co.uk, is operated by STESHOP LTD. Throughout the website, the terms “we”, “us” and “our” refer to STESHOP LTD.

STESHOP LTD provides this website, including all information, products, tools and services available through it, subject to your acceptance of these Terms and Conditions and any other policies referred to on the website.

By accessing our website and/or purchasing a product from us, you agree to be bound by these Terms and Conditions.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services online.

2. COMPANY INFORMATION

Company: STESHOP LTD
Company Number: 12860976
Website: vuxe.co.uk
Email: contact@vuxe.co.uk
Country of registration: United Kingdom

3. ELIGIBILITY

By placing an order through our website, you confirm that:

• you are legally capable of entering into a binding contract;
• you are at least 18 years old, or have the permission of a parent or legal guardian where applicable;
• the information supplied by you is accurate and complete.

You may not use our website or products for any unlawful or unauthorised purpose.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, photographs and prices displayed on our website are accurate.

However, minor variations in colour, appearance, packaging or specification may occur due to manufacturing changes, screen settings or supplier updates, provided that such variations do not materially affect the product's functionality or advertised characteristics.

All products are subject to availability.

We reserve the right to modify or discontinue products without prior notice.

Nothing in these Terms affects your statutory rights in relation to goods that are faulty, not as described or not fit for purpose.

5. PRICES

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change at any time, but changes will not normally affect orders that have already been accepted by us.

The total price payable, including any applicable delivery charges, will be displayed before you complete your purchase.

6. ORDERS

When you place an order, you will receive an order confirmation by email.

This acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• the product is unavailable;
• incorrect pricing or product information has been displayed;
• payment has not been authorised;
• we reasonably suspect fraud or misuse;
• delivery to the supplied address is not possible.

If we cancel an order after payment has been received, you will receive a refund for the cancelled items.

7. PAYMENT

Payment must be made using one of the payment methods offered at checkout.

You confirm that you are authorised to use the payment method provided.

Payments may be processed by third-party payment providers. We do not directly store full payment card details where these are processed securely by our payment partners.

8. SHIPPING AND DELIVERY

Delivery times vary depending on the product, stock availability and fulfilment method.

Full information regarding estimated delivery times, shipping charges, tracking and damaged parcels is available in our Shipping Policy.

Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control.

Where a material delay occurs, we will communicate with you and provide the options available under applicable law.

9. CANCELLATIONS AND RETURNS

Your cancellation and return rights are set out in our Returns & Refund Policy.

Where applicable under UK consumer law, consumers purchasing online generally have a statutory cancellation period for eligible goods. Certain products may be excluded from cancellation rights where permitted by law.

Nothing in our Returns & Refund Policy limits any statutory rights you may have in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

10. DAMAGED OR FAULTY GOODS

If you receive a product that is damaged, faulty, not as described or not fit for purpose, please contact us at:

contact@vuxe.co.uk

Please provide your order number and, where reasonably requested, photographs or videos demonstrating the issue.

We will assess the matter and provide an appropriate remedy in accordance with applicable consumer law, which may include repair, replacement, refund or another suitable resolution depending on the circumstances.

11. ACCURACY OF CUSTOMER INFORMATION

You agree to provide accurate and complete information when placing an order, including your:

• name;
• billing address;
• delivery address;
• email address;
• telephone number.

You are responsible for checking that your delivery information is correct before completing an order.

If you discover an error after placing your order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by third parties.

We are not responsible for the content, privacy practices or operation of third-party websites that are outside our control.

Your use of third-party services may also be subject to their own terms and policies.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, the content on vuxe.co.uk, including text, graphics, branding, logos, images and website design, is owned by or licensed to STESHOP LTD.

You may not reproduce, distribute, sell or commercially exploit our website content without prior written permission.

14. REVIEWS, COMMENTS AND USER CONTENT

If you submit reviews, comments, photographs or other content to us, you confirm that:

• the content is accurate to the best of your knowledge;
• you have the right to submit it;
• it does not infringe the rights of another person;
• it is not unlawful, abusive or misleading.

We reserve the right to remove content where we reasonably consider it inappropriate or unlawful.

15. PROHIBITED USE

You must not use the website:

• for any unlawful purpose;
• to commit fraud;
• to infringe intellectual property rights;
• to transmit malicious software;
• to interfere with the security or operation of the website;
• to collect personal data unlawfully;
• to provide false or misleading information.

We may restrict access to the website where we reasonably believe these Terms have been breached.

16. LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable consumer law.

To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable at the time the contract was formed or for business losses suffered by a consumer acting wholly outside a business purpose.

Your statutory rights are not affected.

17. PERSONAL INFORMATION

Your submission and use of personal information through the website is governed by our Privacy Policy.

Please review the Privacy Policy for information regarding how we collect, process and protect personal data.

18. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time.

The version published on this page at the time you place an order will normally apply to that order.

Any updates will be published on this page.

19. GOVERNING LAW

These Terms and Conditions are governed by the laws applicable in the United Kingdom.

Nothing in these Terms affects any mandatory consumer rights or protections available to you under applicable law.

20. CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions, please contact us:

STESHOP LTD
Website: vuxe.co.uk
Email: contact@vuxe.co.uk
Company Number: 12860976