Shipping Policy

At VUXE, we understand that once you place an order, you want to receive it as quickly and safely as possible. We process all orders with priority and work closely with our suppliers and delivery partners to ensure a smooth delivery experience.

Please review the information below regarding estimated delivery times, shipping costs and damaged parcels.

Estimated Delivery Times

Please always check the estimated delivery timeframe provided in your order confirmation or product information, as delivery times may vary depending on product availability, supplier processing times and the shipping method used.

In-stock items
Products available from our suppliers are normally delivered within approximately 6–12 business days from the date the order is placed.

Drop-shipped items
Certain products are dispatched directly from our suppliers or fulfilment partners. These orders are normally delivered within approximately 14–28 business days.

Out-of-stock or temporarily unavailable items
If an item becomes unavailable after your order has been placed, we will contact you as soon as possible and provide an estimated lead time.

You may then choose to:

• cancel the affected item or order and receive a full refund; or
• keep the order and wait for the product to become available.

If you choose to keep the order, we will provide updates whenever new information becomes available.

Large, heavy or high-value items
Some larger, heavier or higher-value products may require a specialised shipping method or additional processing before dispatch.

These products may take approximately 4–5 weeks to arrive.

Where an extended delivery timeframe applies, we will inform you as soon as possible. If the estimated timeframe is not suitable, you may contact us to request cancellation before the order has entered final processing or dispatch.

Shipping Costs

We currently offer:

• Free Standard Shipping on eligible orders delivered within the United Kingdom.
• Tracked & Insured Shipping for £4.99, where available.

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Tracking Information

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please note that tracking information may take some time to update after the parcel has been handed over to the carrier.

Split Shipments

If your order contains multiple products, items may occasionally be shipped separately depending on stock availability or the supplier fulfilling the order.

As a result, you may receive more than one parcel and the items may arrive on different days.

No additional shipping charge will be applied solely because an order is dispatched in multiple parcels.

Delivery Delays

Although we always aim to deliver within the estimated timeframe, occasional delays may occur due to circumstances outside our direct control, including:

• courier delays;
• customs processing;
• adverse weather conditions;
• supplier delays;
• public holidays;
• unusually high seasonal demand.

If your order is significantly delayed, please contact us and we will investigate the shipment for you.

Damaged Parcels

If your parcel arrives visibly damaged, crushed, opened or showing signs of physical impact, please contact us as soon as possible at:

contact@vuxe.co.uk

Where possible, please notify us within 48 hours of delivery so that we can investigate the issue quickly with the carrier.

Please provide:

• your order number;
• photos of the outer packaging;
• photos showing the damaged area of the parcel;
• photos or videos of the product and any damage.

Once the information has been reviewed, we will provide an appropriate solution, which may include a replacement, repair or refund, depending on the circumstances.

Where the product is confirmed as damaged on arrival, you will not be required to pay the reasonable return shipping costs.

Please do not return a damaged product before contacting us and receiving return instructions.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us at contact@vuxe.co.uk and include your order number and photographs of the parcel and items received.

We will investigate the issue and provide an appropriate solution.

Delivery Address

Customers are responsible for ensuring that the delivery address entered at checkout is correct and complete.

If you notice an error after placing your order, please contact us immediately at contact@vuxe.co.uk.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Contact Us

If you have any questions regarding shipping, delivery or the status of your order, please contact us:

Email: contact@vuxe.co.uk
Website: vuxe.co.uk

We will be happy to assist you.