Privacy Policy

Last updated: 17 September 2026

At VUXE, operated by STESHOP LTD, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and what rights you have.

1. Who We Are

Company: STESHOP LTD
Company Number: 12860976
Website: vuxe.co.uk
Email: contact@vuxe.co.uk
Country of registration: United Kingdom

For the purposes of applicable data protection law, STESHOP LTD is the data controller in relation to the personal information described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect information such as:

• your name;
• billing address;
• delivery address;
• email address;
• telephone number;
• order and transaction information;
• payment-related information;
• account information;
• communications with us;
• returns, refunds and customer service information;
• IP address;
• browser and device information;
• website activity and cookie information;
• marketing preferences.

We do not normally store your full payment card details. Payments are processed by approved third-party payment providers.

3. How We Collect Your Information

We may collect personal information:

• directly from you when you place an order;
• when you create an account;
• when you contact us;
• when you request a return or refund;
• when you subscribe to marketing;
• automatically when you browse our website;
• from service providers involved in processing your order or payment.

4. Why We Use Your Personal Information

We may use your personal information to:

• process and fulfil your orders;
• take and verify payments;
• arrange shipping and delivery;
• provide order updates and tracking information;
• process cancellations, returns, refunds and warranty claims;
• provide customer support;
• prevent fraud and protect our business and customers;
• comply with legal, tax and accounting obligations;
• maintain and improve our website;
• analyse website performance;
• send marketing communications where permitted;
• manage customer accounts;
• respond to enquiries, complaints and disputes.

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the purpose, we may rely on:

Contract – where processing is necessary to fulfil an order or provide a service you requested.

Legal obligation – where we need to retain or process information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests – where processing is reasonably necessary for our business interests, for example fraud prevention, website security, customer service and improving our operations, provided those interests do not override your rights and freedoms.

Consent – where we have specifically asked for your permission, for example for certain marketing activities or non-essential cookies.

ICO guidance requires businesses to identify and disclose the lawful basis used for each processing purpose.

6. Payments

Payments made through vuxe.co.uk may be processed by third-party payment processors.

We do not normally receive or store your complete card number or security code.

Payment providers process personal information in accordance with their own privacy policies and security requirements.

7. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our website, process orders and manage customer information.

Your personal information may therefore be processed by Shopify and its service providers in connection with the operation of our store.

We encourage you to review Shopify's privacy information for further details regarding how it processes information.

8. Sharing Your Personal Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

• Shopify and other e-commerce service providers;
• payment processors;
• delivery companies and couriers;
• fulfilment partners and suppliers;
• IT and hosting providers;
• analytics providers;
• fraud-prevention and security providers;
• professional advisers;
• accountants and legal advisers;
• government authorities or regulators where required by law.

We only disclose information where reasonably necessary for the relevant purpose.

ICO guidance requires privacy notices to explain who receives personal information, either by naming organisations or by clearly describing the categories of recipients.

9. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

These safeguards may include recognised adequacy arrangements or approved contractual protections.

You may contact us at contact@vuxe.co.uk if you would like more information about applicable safeguards.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• operate essential website functions;
• remember preferences;
• maintain shopping-cart functionality;
• analyse website traffic and performance;
• measure advertising effectiveness;
• support marketing activities.

Where required, we will ask for your consent before placing non-essential cookies or similar technologies on your device.

ICO guidance states that visitors must be told about cookies, their purpose and, for non-essential cookies, consent is generally required.

You can manage your cookie preferences through our cookie consent tools and through your browser settings.

11. Marketing Communications

If you have agreed to receive marketing communications, we may send you information about:

• new products;
• special offers;
• promotions;
• updates relating to VUXE.

You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us at:

contact@vuxe.co.uk

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

12. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

• legal and tax requirements;
• accounting obligations;
• warranty and consumer claims;
• fraud prevention;
• dispute resolution;
• contractual requirements.

For example, order and transaction information may need to be retained for several years to comply with accounting and tax obligations.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably possible.

ICO requires businesses to state either their retention periods or the criteria used to determine them.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• request restriction of processing;
• object to certain processing;
• request data portability;
• withdraw consent where processing is based on consent.

Some rights are subject to legal conditions and exceptions.

To exercise your rights, please contact:

contact@vuxe.co.uk

We may need to verify your identity before responding to your request.

14. Your Right to Object

Where we process your personal information based on legitimate interests, you may have the right to object to that processing.

You also have the right to object at any time to the use of your personal information for direct marketing purposes.

15. Complaints

If you have concerns about how we use your personal information, please contact us first at:

contact@vuxe.co.uk

You also have the right to complain to the UK data protection regulator, the Information Commissioner's Office (ICO).

Information about making a complaint is available directly from the ICO. ICO guidance says privacy notices should tell individuals about their right to complain to the regulator.

16. Security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• loss;
• misuse;
• disclosure;
• alteration;
• destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

17. Third-Party Links

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

18. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services;
• changes to applicable laws;
• changes to our service providers;
• changes to the way we process personal information.

The latest version will always be published on this page.

20. Contact Us

For questions about this Privacy Policy or how we use your personal information, please contact:

STESHOP LTD
Website: vuxe.co.uk
Email: contact@vuxe.co.uk
Company Number: 12860976
United Kingdom